Terms of Service

  • These Terms govern your use of ToucanRecords.com and purchases made through our store.
  • By using this website or placing an order, you agree to these Terms of Service.

Orders and Payment

  • All prices are listed in U.S. dollars.
  • Payment is collected at checkout through Shopify Payments, PayPal, or other supported payment methods.
  • Orders are subject to product availability and payment approval.
  • We reserve the right to cancel or refuse orders in case of pricing errors, inventory errors, payment issues, suspected fraud, or other order concerns.

Product Information

  • We make reasonable efforts to provide accurate product titles, descriptions, images, prices, and availability.
  • Product images are for reference and may vary slightly from the final item depending on manufacturer packaging, artwork updates, or pressing variations.
  • If an error is discovered after an order is placed, we may contact you with available options or cancel and refund the affected item.

Shipping and Delivery

  • See our Shipping and Returns page for current details on processing times, shipping rates, carriers, delivery estimates, signature requirements, and return eligibility.
  • Tracking is provided with all shipments.
  • Toucan Records is not responsible for carrier delays, weather delays, incorrect addresses provided by the customer, or circumstances beyond our control.

Preorders and Backorders

  • Release dates are subject to change.
  • Preordered items ship on or after the release date once inventory becomes available.
  • If an order includes preorder and in-stock items, shipment timing may vary depending on item availability and fulfillment processing.
  • If a preorder or backordered item becomes unavailable, we will cancel and refund the affected item.

Returns and Refunds

  • Returns are handled according to the policy listed on our Shipping and Returns page.
  • Eligible items must be sealed, unopened, and in original condition unless the item is defective, damaged in transit, or incorrect.
  • Refunds are issued to the original payment method after the returned item is received and inspected.

Account and Website Use

  • You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the site for fraudulent activity.
  • We may restrict, cancel, or refuse service if we believe website activity or order activity violates these Terms or creates a security, payment, or fraud concern.

Limitation of Liability

  • Toucan Records is not responsible for delays, losses, or damages caused by carriers, weather, payment processors, website outages, supplier issues, or circumstances beyond our control.
  • To the fullest extent permitted by law, our liability for any order is limited to the amount paid for the affected item or order.

Changes to These Terms

  • We may update these Terms of Service from time to time.
  • Changes will be posted on this page and will apply to future website use and future orders.

Contact Us

  • If you have questions about these Terms of Service, please contact us at support@toucanrecords.com.