Processing Time
Orders are typically processed within 1-2 business days.
Shipping
- Free shipping on U.S. orders over $85 (Media Mail or Ground Advantage, Only)
- Standard shipping via USPS, UPS, or FedEx
- Tracking provided with all shipments
Returns
- Returns accepted within 30 days of delivery
- Items must be sealed and in original condition
- Customer is responsible for return shipping costs unless the item is defective or incorrect
How to Start a Return
Email support@toucanrecords.com with your order number and reason for return. We will provide instructions within 1-2 business days.
Shipping FAQ
How much is shipping?
Shipping is a flat $5.98 for the first item and $1.00 for each additional item in the same order.
Do you offer free shipping?
Yes we offer free standard shipping (USPS Media Mail) on all U.S. orders over $85 (before tax).
Are heavier items like box sets more expensive to ship?
No. Whether it’s a single LP, a box set, or something else, every item counts the same toward shipping.
Which carriers do you use?
Most orders are shipped via USPS Media Mail. During checkout other shipping options may be available.
When will my order ship?
We ship orders quickly; typically within 1-2 business days. You’ll receive tracking info as soon as your package is on the way.